Shipping & Returns
Shipping
Business days: Mon-Fri
PLEASE make sure your shipping address is correct on your order.
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Please note that I am in EUROPE.
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I will try to ship at the lowest cost and fastest speed to you
but it can take between 2 to 6 weeks for your parcel to reach your letterbox.
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Items are shipped after payment is received.
Items will be shipped into a padded envelope.
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I am not responsible for loss or damaged items but if you think the item gets lost during shipment, please contact me !
I will refund the cost of the item only, not costs of shipping.
No tracking is provided for first class international. All customs and duties are paid by the buyer. Lost items will not be replaced for 6 weeks after shipping date due to possible customs delays.
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INTERNATIONAL ORDERS - please note that "package tracking" is not available. This is the trade off for purchasing inexpensive shipping. Also, I'm not responsible for any fees incurred through customs. If you would like to add any additional insurance or other mail services, please convo us and we will be happy to assist you. Any additional fees will be added to your order.
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I strive to ship quickly... within two or three business days.
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Insurance is not included.
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Returns
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
Returns and exchange details
I always take pics of shipment, so all my customers can require the pic of their parcels. Due to this reason I will refund the cost of the item only, not costs of shipping.
If you want a new item you'll have to pay new shipping costs (no item price).
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Payments
Paypal and debit/credit card
Additional policies
Wholesale orders welcome! Just send a convo as to your needs!
MORE QUESTIONS NOT FOUND HERE? Send me a message! I would be happy to converse with you.
I want to make sure you are happy with your purchase.
Gift Packaging is available with a hand-written card for an additional $3.00 fee.
Please send us a message and let us know what you would like the card to say.